about CityHealth
CityHealth is a healthcare provider that rapidly expanded its services to meet the critical need for COVID-19 testing during the pandemic. Starting with a single clinic, they grew to operate over 15 locations across California, including major airports.
15
+
Clinics launched in record time
48 hour
Turnaround for test results
1000
%
Increase in daily patient capacity
4
+
Major airports serviced
The Challenge
When the COVID-19 pandemic hit, CityHealth faced unprecedented challenges:
- Urgent need to scale testing capacity from one clinic to multiple locations
- Requirement for a streamlined, high-volume patient booking system
- Necessity to integrate with existing Electronic Health Record (EHR) system (Dr.Chrono)
- Need for rapid lab result delivery to patients within 48 hours
- Demand for a solution that could handle airport testing for international travel
- Pressure to develop and deploy the entire system extremely quickly
These challenges required a robust, scalable, and rapidly deployable solution in a high-stakes environment.
What did Autosend do?
Autosend partnered with CityHealth to create a comprehensive digital ecosystem:
- Custom React Frontend: Developed a user-friendly, high-performance booking system to handle large volumes of appointments.
- EHR Integration: Created a seamless integration with Dr.Chrono, overcoming the notorious difficulties of EHR system integration.
- Lab Results Pipeline: Built an automated system to receive lab results and deliver them to patients within the critical 48-hour window.
- Scalable Architecture: Designed the system to easily accommodate rapid expansion from 1 to 15+ clinics.
- Airport-Specific Features: Implemented special functionalities to meet the unique needs of airport testing, including integration with airline systems.
- Mobile Optimization: Ensured the platform was fully functional on mobile devices for on-the-go bookings.
- Real-Time Analytics: Developed a dashboard for CityHealth to monitor testing volumes, turnaround times, and other critical metrics.
- Continuous Support and Iteration: Provided ongoing support and rapidly implemented new features as the pandemic situation evolved.
The Results
- Expanded from 1 to 15+ clinics in a matter of months
- Achieved consistent 48-hour turnaround for test results
- Increased daily patient capacity by over 1000%
- Successfully serviced major airports including OAK, SF, and LGB
- Enabled critical travel testing for Southwest Airlines passengers to Hawaii
The technology that we use to support CityHealth
ActiveCampaign
Make.com
Node.JS
React
MongoDB
AWS
Custom API
Docker
