Question 1

What is AutoSend and how is it different from SendGrid, Resend, or Mailgun?

Accepted Answer

AutoSend is a modern email platform designed to be simple, fast, and affordable. Unlike traditional providers like SendGrid or Mailgun that feel bloated and complex, AutoSend offers an intuitive user experience, clean developer experience, easy setup, and transparent volume-based pricing.

Question 2

Who should use AutoSend?

Accepted Answer

AutoSend is built for startups, SaaS companies, indie hackers, and developers who need to send transactional or marketing emails without dealing with unnecessary complexity. Whether you’re sending thousands of OTPs daily or a weekly product update, AutoSend is designed to scale with you.

Question 3

Is AutoSend only for developers, or can marketers and founders use it too?

Accepted Answer

Not at all. AutoSend is developer-friendly, but also comes with features like marketing campaign tools, deliverability analytics, and dashboards. Founders, marketers, and product managers can send and track emails without writing a single line of code.

Question 4

How reliable is AutoSend for large-scale email sending?

Accepted Answer

AutoSend is built on Amazon SES which is scalable cloud infrastructure that can handle millions of emails per day. Deliverability and uptime are top priorities, and our customers rely on us for mission-critical transactional and marketing emails.

Question 5

How fast is AutoSend’s email delivery?

Accepted Answer

Emails sent through AutoSend are delivered within milliseconds to seconds, making it ideal for time-sensitive transactional emails such as OTPs, password resets, and purchase confirmations.

Question 6

Do I need technical knowledge to use AutoSend?

Accepted Answer

Yes — if you’re a developer using our email API for transactional emails. No — if you want to send marketing emails.

Question 7

What makes AutoSend a better alternative to traditional email providers?

Accepted Answer

AutoSend focuses on user experience (UX), developer experience (DX), and affordable pricing, without compromising on speed and deliverability. No hidden fees, no steep learning curve, no legacy bloat — just a clean, modern platform optimized for startups and fast-moving teams.

Question 8

Is there a free trial or free plan available?

Accepted Answer

No. Instead, we’ve a Hobby plan which begins at just $1 per month without any daily sending limit. This small friction fee helps prevent abuse on shared IPs and ensures safer, more reliable email delivery for all our customers.

Question 9

How does AutoSend pricing work?

Accepted Answer

Our pricing is based on the number of emails you send, not subscribers. This makes it predictable and affordable, especially for startups that want to scale gradually.

Question 10

Do you charge per email or per subscriber?

Accepted Answer

We charge per email sent. You’re not locked into paying for a big subscriber list that you might not use fully.

Question 11

What happens if I exceed my plan’s email limit?

Accepted Answer

You can either upgrade your plan instantly or pay for additional usage at a flat per-thousand emails rate. We’ll notify you when you reach 90% of your sending quota and never block your emails mid-campaign.

Question 12

Can I upgrade or downgrade my plan anytime?

Accepted Answer

Yes. Plans are fully flexible—you can upgrade, downgrade, or cancel anytime without penalties.

Question 13

Do you offer monthly and annual billing options?

Accepted Answer

At this point, we only offer monthly billing option.

Question 14

When will my account be charged?

Accepted Answer

Billing happens at the start of each billing cycle which is 1st of every month.

Question 15

Do you offer refunds if I don’t use my plan?

Accepted Answer

We don’t refund unused credits, but you can downgrade or cancel before your next billing cycle to avoid extra charges.

Question 16

Do you provide custom pricing for high-volume or enterprise customers?

Accepted Answer

Yes. If you need over 1.5M+ emails per month, we offer custom enterprise plans with dedicated infrastructure.

Question 17

How do I choose the right plan for my needs?

Accepted Answer

If you’re a builder or small startup, the Starter plan is ideal. For growing companies, Growth and Scale plans provide better per-email pricing. Enterprises can request custom quotes.

Question 18

Are there hidden fees?

Accepted Answer

No. The only optional add-ons are dedicated IPs for high-volume senders.

Question 19

What are transactional emails?

Accepted Answer

Transactional emails are automated, one-to-one messages triggered by user actions—like password resets, OTPs, order confirmations, and notifications.

Question 20

Can I use AutoSend for password resets, OTPs, and order confirmations?

Accepted Answer

Yes. Transactional emails by AutoSend are optimized for time-sensitive transactional messages that need instant delivery.

Question 21

How fast does AutoSend deliver transactional emails?

Accepted Answer

Most transactional emails are delivered within a few seconds or less.

Question 22

Does AutoSend guarantee deliverability for transactional emails?

Accepted Answer

While no provider can guarantee 100% inbox placement, AutoSend uses SPF, DKIM, and DMARC authentication, strong IP reputation, and anti-spam measures to ensure high deliverability and precise inbox placement.

Question 23

Can I track opens and clicks for transactional emails?

Accepted Answer

Yes. Every email sent through AutoSend can be tracked for delivery, open rates, and link clicks depending on your Tracking settings.

Question 24

Do I need a developer to set up transactional emails?

Accepted Answer

If you have technical knowledge, you can use our Email API in minutes. If not, you can still use SMTP integration without coding.

Question 25

Can I use AutoSend with my existing application easily?

Accepted Answer

Yes. AutoSend integrates with web apps, SaaS platforms, and backend systems through SMTP or our email API.

Question 26

Can I send newsletters and promotional emails with AutoSend?

Accepted Answer

Yes. AutoSend is great for both transactional and marketing emails.

Question 27

Do you offer an email editor or do I need to code my emails?

Accepted Answer

We provide both—a Notion-like block editor for non-technical users. For developers, we support HTML editor and ReactEmail.

Question 28

Can I create and manage email lists inside AutoSend?

Accepted Answer

Yes. You can upload, manage, and segment lists directly from the dashboard as well as via AutoSend email API.

Question 29

Does AutoSend support email automation for campaigns?

Accepted Answer

Yes. You can set up automated sequences like welcome emails, onboarding flows, and reminders.

Question 30

Can I segment my audience for targeted campaigns?

Accepted Answer

Yes. AutoSend supports contact segmentation by user behavior, geography, or custom fields to send personalized messages.

Question 31

Does AutoSend allow A/B testing of email subject lines and content?

Accepted Answer

Yes. Run A/B tests to find the best-performing subject lines or content variations.

Question 32

Can I schedule marketing campaigns?

Accepted Answer

Yes. Schedule your campaigns in advance and AutoSend will handle the delivery automatically.

Question 33

Does AutoSend provide analytics and reporting for marketing emails?

Accepted Answer

Yes. Track opens, clicks, bounce rates, and unsubscribes in real time.

Question 34

How does AutoSend ensure high email deliverability?

Accepted Answer

We maintain a strong sender reputation by monitoring IP health, spam complaints, and bounce rates. AutoSend also has intelligent suppression management to optimize and maximize inbox placement.

Question 35

Do I get a dedicated IP address for sending?

Accepted Answer

Warmed up and reputed shared IPs are included for all users. Dedicated IPs are available for high-volume senders who send 250k+ emails monthly.

Question 36

Do you help with IP warm-up?

Accepted Answer

Yes. We provide automated IP warm-up guidance to gradually build your reputation.

Question 37

How does AutoSend handle spam complaints and bounces?

Accepted Answer

All complaints and bounces are tracked automatically with our suppression management tool. You can view them in the dashboard under Suppressions and use webhooks to sync with your system.

Question 38

Does AutoSend comply with SPF, DKIM, and DMARC authentication?

Accepted Answer

Yes. We fully support SPF, DKIM, and DMARC to authenticate your emails.

Question 39

How do I improve my email deliverability with AutoSend?

Accepted Answer

We recommend using a custom domain, enabling authentication records, cleaning your list regularly, and avoiding spammy content.

Question 40

Does AutoSend provide an API?

Accepted Answer

Yes. AutoSend has a simple and reliable REST API.

Question 41

Is AutoSend’s API compatible with SendGrid or Postmark APIs?

Accepted Answer

Yes. Our API is designed to be familiar to developers switching from other providers like SendGrid, Mailgun, Postmark, or Resend.

Question 42

Can I integrate AutoSend with my SaaS app, website, or CRM?

Accepted Answer

Absolutely. You can connect AutoSend with any system using API or SMTP.

Question 43

Do you provide SDKs or code examples?

Accepted Answer

Yes. We provide code snippets in multiple languages to help you integrate quickly.

Question 44

Can I connect AutoSend with no-code tools like Zapier or n8n?

Accepted Answer

Yes. AutoSend works seamlessly with popular automation tools.

Question 45

Do you offer webhooks for tracking events?

Accepted Answer

Yes. Webhooks let you track delivery, opens, clicks, bounces, and unsubscribes in real time.

Question 46

Is AutoSend GDPR compliant?

Accepted Answer

Yes. We are fully compliant with GDPR and data privacy regulations. EU customers can also select an EU sending region to maintain their own compliance.

Question 47

Does AutoSend comply with CAN-SPAM and other global email laws?

Accepted Answer

Yes. We comply with CAN-SPAM, GDPR, and other regional laws to ensure legal sending practices.

Question 48

How does AutoSend secure my data and my customers’ data?

Accepted Answer

We use end-to-end encryption, secure servers, and strict access controls.

Question 49

Where are AutoSend’s servers located?

Accepted Answer

Our infrastructure is hosted on trusted cloud providers with global availability.

Question 50

Do you provide DPA (Data Processing Agreement) for EU customers?

Accepted Answer

Yes. A DPA is available on request.

Question 51

Can I delete my account and data anytime?

Accepted Answer

Yes. You can permanently delete your data and account at any time.

Question 52

What support channels do you provide?

Accepted Answer

We provide support via email tickets with the Starter plan, and priority Slack support for customers with Growth and above plans.

Question 53

What’s the response time for support?

Accepted Answer

Most tickets are answered within 24-48 hours, and in a few hours with priority Slack support for users with Growth plan and above.

Question 54

Do you offer onboarding help for new customers?

Accepted Answer

Yes. We provide documentation, guides, and one-on-one onboarding for larger teams.

Question 55

Do you provide deliverability consulting?

Accepted Answer

Yes. For customers with high volumes, we offer consulting to improve inbox placement.

Question 56

Is there a community or knowledge base I can access?

Accepted Answer

Yes. You can access our documentation and knowledge base for self-help.

Question 57

Who created AutoSend?

Accepted Answer

AutoSend was built by the team behind Peerlist, a fast-growing professional network for builders.

Question 58

Why was AutoSend built?

Accepted Answer

We needed a better email solution for Peerlist—something faster, cleaner, and affordable. Existing tools were either overpriced or complex, so we built AutoSend first as an internal tool, then opened it for everyone.

Question 59

How many customers use AutoSend today?

Accepted Answer

Hundreds of startups and developers already trust AutoSend for transactional and marketing emails, with new signups every week.

Question 60

What companies are using AutoSend successfully?

Accepted Answer

Early-stage startups, SaaS tools, and indie hackers building products in public are our primary users.

Question 61

How do you handle downtime or outages?

Accepted Answer

We have a 24/7 monitoring system. If any downtime occurs, our team resolves it quickly and communicates transparently.

Questions about AutoSend?

Answers to common questions about pricing, deliverability, and why AutoSend is a better email service provider.

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