Fair Use Policy

This Fair Use Policy ("Policy") governs your use of AutoSend's services, APIs, and related products (collectively, "Services"). By using AutoSend, you agree to comply with this Policy. If you violate it, we may suspend or terminate your account without prior notice.

Refunds will not be issued for breaches of this Policy. Additionally, once emails have been sent, refunds will not be issued for partial quota usage.

Prohibited Uses

You may not use AutoSend to:

• Send unsolicited or unauthorized messages including spam, bulk email, or chain letters.

• Send harassing, abusive, or harmful content such as threats, hate speech, or material that promotes violence or discrimination.

• Distribute misleading or fraudulent content, including phishing, scams, impersonation, or deceptive practices.

• Transmit illegal or harmful material, including but not limited to malware, viruses, or any content that infringes on intellectual property rights.

• Send sensitive personal information without proper consent or legal basis (e.g., credit card numbers, government IDs, health data).

• Bypass or abuse deliverability safeguards, suppression lists, or any features designed to protect recipients and maintain service integrity.

• Use AutoSend for high-risk activities where failure could result in injury, death, or significant damage (e.g., medical devices, aviation systems, nuclear facilities).

Restricted Industries

You may not use AutoSend for services or content related to:

• Pornography, sexually explicit material, or adult services.

• Gambling, betting, sweepstakes, or online casinos.

• Unregulated financial services, including binary options, payday loans, or cryptocurrency schemes.

• Alcohol, tobacco, vaping, or recreational drugs.

• Multi-level marketing (MLM), affiliate spam, or "get rich quick" schemes.

• Prescription drugs, supplements, or medical products without proper regulatory approval.

• Firearms, explosives, or weapons-related content.

AutoSend reserves the right to reject or suspend accounts in any industry we consider high-risk, even if not explicitly listed above.

Fair Use Limits

To ensure reliable service for all customers, AutoSend enforces reasonable limits on usage. You agree not to:

• Exceed reasonable sending volumes beyond what is included in your plan without prior agreement.

• Overload our systems with excessive API calls, automated testing, or traffic that disrupts normal operations.

• Exploit the free tier by creating multiple accounts or otherwise attempting to bypass paid usage.

• Engage in activities that compromise system stability, such as sending to invalid, purchased, or scraped email lists.

AutoSend may apply rate limiting, temporary restrictions, account review, or suspensions if your usage significantly deviates from normal acceptable threshold.

• Your complaint rate must be lower than 0.1%.

• Your bounce rate must be lower than 4%.

If complaint or bounce rates go above these thresholds, your account may be suspended automatically without prior warning.

Customer Responsibilities

• You are solely responsible for the content of the emails you send through AutoSend.

• You must ensure compliance with applicable laws, including but not limited to CAN-SPAM Act, GDPR, CASL, and other regional regulations.

• You must obtain proper consent from your recipients before sending marketing or promotional emails.

• You must respect unsubscribe requests and maintain suppression practices.

Enforcement

AutoSend reserves the right to investigate and take appropriate action if we suspect any violation of this Policy. Actions may include:

• Suspending or terminating your account.

• Blocking delivery of offending emails.

• Reporting unlawful activity to relevant authorities.

Reporting Violations

If you believe someone is violating this Policy, please contact us at [email protected].